Refund & Return Policy
Your satisfaction is our priority. Learn about our transparent refund and return procedures.
Refund Policy Information
Last Updated: October 17, 2022 • Effective Immediately
Overview
At Hikmah Technologies, we stand behind the quality of our services and products. This policy outlines our commitment to customer satisfaction through fair and transparent refund procedures.
100% Satisfaction
Your happiness is our goal
15-Day Window
Request within 15 days
Full Refunds
Get your money back
Eligibility for Refunds
Eligible for Refund
- Service contracts within 15 days of purchase
- Unused software licenses and subscriptions
- Pre-paid consulting hours not yet utilized
- Products with manufacturing defects
- Services not delivered as promised
Not Eligible for Refund
- Completed service engagements
- Custom development work already delivered
- Downloaded digital products
- Services consumed beyond 50%
- Requests made after 15-day window
Refund Timeframe
Processing Timeline
From request to completion
Request Review
1-2 DaysWe review your refund request and verify eligibility
Processing
3-5 DaysApproved refunds are processed through our system
Bank Transfer
5-10 DaysFunds appear in your account (varies by bank)
How to Request a Refund
Simple 3-Step Process
Submit Request
Email us at arshad@hikmahtechnologies.com with your order details
Provide Information
Include order number, purchase date, and reason for refund
Receive Confirmation
Get confirmation email with refund status within 48 hours
Pro Tip: Include your invoice number to expedite the process.
Non-Refundable Items
The following items and services cannot be refunded:
- •Completed consulting engagements
- •Hourly services already rendered
- •Custom code or solutions delivered
- •Third-party licenses purchased on your behalf
- •Domain names and hosting services
Cancellations
Before Service Begins
Cancel anytime before service commencement for a full refund.
- 100% refund guaranteed
- No questions asked
After Service Begins
Pro-rated refunds available based on work completed.
- Calculated on usage
- Case-by-case review
Dispute Resolution
We aim to resolve all disputes amicably. If you're unsatisfied with our refund decision:
Request Review
Ask for management review of your case
Provide Documentation
Submit any supporting evidence
Final Decision
Receive final decision within 5 business days
Contact Us
Need Help with a Refund?
Our support team is here to help you with any refund-related questions.
Email Support
arshad@hikmahtechnologies.com
Response Time
Within 24-48 hours