Customer Protection

Refund & Return Policy

Your satisfaction is our priority. Learn about our transparent refund and return procedures.

Refund Policy Information

Last Updated: October 17, 2022 • Effective Immediately

15-Day Refund Window

Overview

At Hikmah Technologies, we stand behind the quality of our services and products. This policy outlines our commitment to customer satisfaction through fair and transparent refund procedures.

🛡️

100% Satisfaction

Your happiness is our goal

⏱️

15-Day Window

Request within 15 days

💳

Full Refunds

Get your money back

Eligibility for Refunds

Eligible for Refund

  • Service contracts within 15 days of purchase
  • Unused software licenses and subscriptions
  • Pre-paid consulting hours not yet utilized
  • Products with manufacturing defects
  • Services not delivered as promised

Not Eligible for Refund

  • Completed service engagements
  • Custom development work already delivered
  • Downloaded digital products
  • Services consumed beyond 50%
  • Requests made after 15-day window

Refund Timeframe

Processing Timeline

From request to completion

1

Request Review

1-2 Days

We review your refund request and verify eligibility

2

Processing

3-5 Days

Approved refunds are processed through our system

3

Bank Transfer

5-10 Days

Funds appear in your account (varies by bank)

How to Request a Refund

Simple 3-Step Process

1

Submit Request

Email us at arshad@hikmahtechnologies.com with your order details

2

Provide Information

Include order number, purchase date, and reason for refund

3

Receive Confirmation

Get confirmation email with refund status within 48 hours

Pro Tip: Include your invoice number to expedite the process.

Non-Refundable Items

The following items and services cannot be refunded:

  • Completed consulting engagements
  • Hourly services already rendered
  • Custom code or solutions delivered
  • Third-party licenses purchased on your behalf
  • Domain names and hosting services

Cancellations

Before Service Begins

Cancel anytime before service commencement for a full refund.

  • 100% refund guaranteed
  • No questions asked

After Service Begins

Pro-rated refunds available based on work completed.

  • Calculated on usage
  • Case-by-case review

Dispute Resolution

We aim to resolve all disputes amicably. If you're unsatisfied with our refund decision:

1

Request Review

Ask for management review of your case

2

Provide Documentation

Submit any supporting evidence

3

Final Decision

Receive final decision within 5 business days

Contact Us

Need Help with a Refund?

Our support team is here to help you with any refund-related questions.

Email Support

arshad@hikmahtechnologies.com

Response Time

Within 24-48 hours